- +6012-500 4652
- lunarsaga01@gmail.com
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Your compulsory car insurance protects you in case of an accident or theft, but will not pay for car breakdowns. Adding an extended warranty plan gives you additional protection against unexpected breakdowns and the cost and stress that comes with them. With insurance plus Lunar Saga Warranty, you truly have total protection.
We have a variety of different plans available. At Lunar Saga Warranty, we practice transparency to our users. You can choose the level of coverage or speak to our knowledgeable sales representatives @ +60125004652 to help you select the plan that’s right for your vehicle.
For existing members, please refer to your warranty policy for detailed components covered.
Warranty repairs will be made entirely at the discretion of LUNAR SAGA WARRANTY who reserves the right to either repair/recondition damaged components, or to replace damaged components with used, reconditioned or OEM parts. However, if you intend to request for brand new original parts, you could communicate to our claim adjuster before commencement of the claim job. Such replacement is only possible if you agree to top up the difference between the cost of a brand new part and that of a used/reconditioned/OEM part.
Each type of warranty plan has its own respective claim limits.
For example, OUR plan has limit of RM5,000 per claim, with total aggregate claims up to RM100,000. This means RM5,000 is the maximum limit for each claim, and you can have unlimited number of claims throughout your warranty period, as long as it is within covered components & as long as your total claim limit of RM100,000 still has available balance. Repetitive claims are also allowed on the same components.
No. For all covered claims, we will take care the costs of parts only.
Generally, any part not listed under covered components of each type of warranty plan will not be claimable. All extended warranty policies tend not to include wear & tear items such as filters, spark plugs, fluids, brake pads, tyres etc.
Click For more detailed warranty exclusions
Yes. We will provide a FREE inspection service on your vehicle for approval.
For Klang Valley locations, you can make appointment for our door-to-door mobile inspection @ +6012 500 4652.
For outside Klang Valley locations, you can drive in to any of our authorized panel workshop nearest to you!
Generally, LUNAR SAGA WARRANTY are eligible for vehicles up to 10 years of age from its manufacture year & within 150,000kms odometer reading. If your vehicle is over 10 years from year make, or running more than 150,000kms, we will evaluate your eligibility based on vehicle condition upon our inspection.
Your warranty commencement date & mileage will be stated on your warranty policy. We do have a cooling period 14days from the date of registration. This means you can claim after 14days from the warranty start date.
You can take your car to our nearest authorized panel for checking/diagnose and such service is FREE! The panel will be in contact with our claims department to determine if the fault is a covered item under your warranty plan.
At Lunar Saga Warranty, we strive for a no-hassle claim process. Simply call our claims department @+6012 500 4652.A personalized claim advisor will walk you through the process.
Already at our authorized panel? The panel will determine the cause of failure & as long as it is a covered component, it will be taken care for you!
No. You do not need to pay for an approved claim. No waiting for reimbursements as we get you back on the road fast! Once the repair is completed, we will pay the panel workshop directly. You will only be responsible for any non-covered charges (if any).
You can call/whatsapp our claims department directly @+6012 500 4652 for instant repair status update!
If the problem is not within your warranty plan coverage, we are still here to help you. We will act as your liaison to the repair process, making recommendations, and ensure you aren’t getting taken advantage of. We aren’t just selling you warranty, we are fully backing you up!
Absolutely No. No matter how many claims you file, your premium will not increase.
Likewise, no-claim-discount is also not available for all extended warranty plans.
Lunar Saga Warranty adopts “OPEN SERVICE” concept for your convenience! You are allowed to maintain all routine services at any of your own preferred workshop, regardless it is our panel or non-panel.
Only checking of faults & claims on covered items must be performed at our authorized panel workshops.
You need to maintain your routine services timely and keep proper records for all the maintenance. At each of your claim, we will request the receipts of your previous service or maintenance.
Definitely! Warranty stays with the vehicle regardless of change in ownership. This also mean that your car warranty can add value to the selling of your used car. But new owner need to inform our sales representative @ +012 500 4652 to update in our system.
Once your warranty plan is activated, it is non-refundable and non-transferable to another vehicle.
Can’t find what you’re looking for? Head to our How to Claim page for the full step-by-step process, or get in touch with our team directly.
